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If the problem resides with your account or within your organization, then your IT staff will typically have to step in, but there are certain steps you can take yourself.
![remotepc unresponsive remotepc unresponsive](https://www.channele2e.com/wp-content/uploads/2020/02/pc-it-management-network-1024x294.jpg)
Maybe it’s not accepting your login credentials.
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Maybe the remote PC isn’t accessible or responding.
![remotepc unresponsive remotepc unresponsive](https://blog.raptoritnetwork.com/wp-content/uploads/2020/05/blackfridaylaptop-lowres-2x1-1.jpg)
However, if all is not working properly, you can easily run into different obstacles. Assuming all the components along the way are functioning correctly, then accessing a remote workstation or server should be a quick and simple process. Those of you now working from home may need to access and use key computers within your organization and for that, you might rely on Microsoft’s Remote Desktop Connection (RDC) tool. For more info, visit our Terms of Use page. This may influence how and where their products appear on our site, but vendors cannot pay to influence the content of our reviews. We may be compensated by vendors who appear on this page through methods such as affiliate links or sponsored partnerships. Many technical issues with RDC require help from your IT staff, but you can troubleshoot certain ones on your own. Note that this does not apply to the Ctrl-Alt-Del command.How to troubleshoot problems with Microsoft’s Remote Desktop Connection
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This includes but is not limited to modifier keys, function keys, and the Windows Start key.
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When in full screen mode, special keys are passed through to the remote system. View the remote desktop in full screen mode or return to the interface view. Both Video Optimized and Full Color modes allow you to view the actual desktop wallpaper. If you are going to be primarily sharing video, select Video Optimized otherwise select between Black and White (uses less bandwidth), Few Colors, More Colors, or Full Color (uses more bandwidth). Select the color optimization mode to view the remote screen.
![remotepc unresponsive remotepc unresponsive](https://techreport.com/r.x/2017_02_15_PC_remote_starter/nodemcu-front.jpg)
View the remote screen at actual or scaled size. The primary monitor is designated by a P. Select an alternate remote monitor to display. You can save it to a file or to the clipboard.
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Once a services agreement is in place, you may download the required middleware from the BeyondTrust Support Portal. Use of the Endpoint Credential Manager requires a separate services agreement with BeyondTrust. With the Run As special action on a Windows® system, you may select credentials from an Endpoint Credential Manager. Canned scripts available to the user appear in a fly-out menu. Based on remote operating system and configuration, available tasks will vary. Perform a special action on the remote system. Send a Ctrl-Alt-Del command to the remote computer. Reboot the remote system in either normal or safe mode with networking, or shut down the remote system. On Windows 8, this feature is limited to disabling the mouse and keyboard. In Windows Vista and above, the endpoint client must be elevated. Restricted customer interaction is available only when supporting Windows computers. Restricted endpoint interaction is available only when accessing macOS or Windows computers. The end user can regain control at any time by pressing Ctrl+Alt+Del. When input is restricted, an orange border appears around the end user's monitors, and a message indicates that the BeyondTrust user has mouse and keyboard control. The end user can regain control at any time by pressing Ctrl+Alt+Del.Īlternatively, disable the end user's mouse and keyboard input while still allowing them to view the screen. The end user's view of the privacy screen clearly explains that the BeyondTrust user has disabled the end user's view. If your permissions allow, you can disable the remote user's screen view and mouse and keyboard input. While viewing the remote computer, start or stop control of the remote keyboard and mouse.
![remotepc unresponsive remotepc unresponsive](http://techyguy.in/wp-content/uploads/2020/08/Performance-Monitor.jpg)
Use any of the following actions while in a session to perform different functions.Or, you can click on the Start Screen Sharing icon to begin accessing the endpoint if screen sharing does not start automatically. From the session window, click on the Screen Sharing tab at the top of the screen.To view and control remote systems, use the screen sharing action while in an access session. Control the Remote Endpoint with Screen Sharing Using Privileged Web